CONTACT
Get in touch.
Straight to a person, not a ticket queue. All read daily.
Last updated · 2026-05-13
General + press
Sellers / artists / labels
artists@dubrate.co.uk — for questions about Stripe Connect onboarding, payouts, uploads, or signing your label.
Support
support@dubrate.co.uk — for purchase issues, downloads, refunds, or wallet questions.
Legal + copyright
legal@dubrate.co.uk — for DMCA / CDPA takedown notices, license enquiries, or corporate legal. Or use our designated agent form for faster routing.
Registered details
Showday Tickets Ltd
66 Paul Street
London
EC2A 4NA
United Kingdom
Registered in England and Wales, company number 17168332
Dubrate is not currently registered for UK VAT, so no VAT is charged on the prices shown.
Response times
- General inbox: under 2 working days
- Artist + support: under 1 working day
- Legal / DMCA: under 24 hours, by statute